Welcome to Dayton Ombudsman

The Ombudsman Office investigates complaints about government agencies and services for residents of Montgomery County. We also have a wealth of knowledge about government programs which can assist our neighbors. The Long-Term Care Ombudsman program investigates complaints about the care provided in nursing homes, adult care facilities, group homes, and in-home care services. We welcome your questions, inquiries and complaints!

The Ombudsman Column

"Man's 3 support payments become mixed up"

A man contacted the Ombudsman for assistance with the child support agencies in multiple counties.The man has three child support cases.He made a large payment that was intended to be divided among the three. However, the payment was posted entirely to one of his cases. The man asked the mother who received the payment to return a part of it, but she declined. The man has been shuttled among the three counties where support is owed, and now does not  now where to turn. Therefore, he approached the Ombudsman Office for assistance. Read More...

The Ombudsman Office assists residents of Montgomery County with problems with government agencies. The man and one of his children live in Montgomery County. The large payment he made, the one that was applied to one case instead of distributed among the three, was made in Montgomery County. Therefore, the Ombudsman accepted the case.

We contacted the Montgomery County Child Support Enforcement Agency and presented the man’s dilemma. Staff at the Montgomery County Child Support Enforcement Agency (MCCSEA) were sympathetic to the man’s problem. The man made the payments at the Montgomery County Child Support Agency and received a receipt showing how his payments were applied. Because the man’s cases are managed in another county, Montgomery County does not have the ability to make modifications or adjustments. However, Montgomery County staff agreed to contact the other counties to see what alternatives were possible. The man’s frustration at being directed from one county to another was understandable. With the intervention of the Montgomery County staff person with the county managing the man’s cases, a solution was found. The managing county will take future payments from the man’s employer so they can be fairly redirected to the underpaid cases. The man was grateful that there was a way forward with his payments. ...Read Less

"Neighborhood’s streetlights get restored"

The Ombudsman received a call from a man asking assistance in getting streetlights in his neighborhood restored. He reported that the lighting has been out for over a month. He reported that he had spoken to several agencies, but that he has received no clear answer to his inquiries. Read More...

The Ombudsman contacted the lighting company about replacing the wires. The representative for the company reported that a company trimming trees requested the overhead wires feeding the streetlight to be removed so the crew could safely work in the area. The representative agreed to contact the tree company to get a timeframe for completion of the work so the lights could be restored.

The Ombudsman then contacted the homeowner to explain the delay in restoring the lines. The homeowner was advised that when he observed the tree trimmers working on his street then he would know the restoration of lighting would be coming shortly.

Within two weeks the homeowner called the Ombudsman to report that the streetlight wiring was reconnected, and the lights are now working. He was grateful for our intervention....Read Less

"Putting the brakes on parking ticket"

A man wrote the Ombudsman seeking help with a parking ticket. The man received a notice to pay a parking ticket through the mail. The ticket was issued to his car license, but the make and year of the car were not the same as his. The ticket was for a parking violation at an address in a neighboring municipality, and the man claimed he had never been at that location. Read More...

The man had already called the issuing police department to explain the mistake and ask for help in correcting the problem.  He was told to speak with a particular officer, but the man said the officer was never available to take his calls and that the messages he left were not returned.

Then he called the Ombudsman for help. The Ombudsman initially contacted the department to verify the information written on the ticket by the issuing officer. The license number belonged to the caller, but the car was indeed different. Then the Ombudsman spoke to an officer in the department, who offered no suggestions or recommendations for checking into the problem.

So the Ombudsman spoke to the officer’s supervisor, explained the discrepancies between the ticket and the citizen’s automobile, and faxed copies of the ticket and other relevant information to the police department. The supervisor sent an officer to the man’s home to check his vehicle. The man called a week later to say that the problem was corrected, and the ticket was removed. ...Read Less

"Light Pole Mystery Solved"

A homeowner contacted the Ombudsman Office for assistance in determining which company or governmental jurisdiction was responsible for two light poles that had fallen in front of his home. A company did come to remove the light from one of the poles, and the workman informed the homeowner that the poles were not the responsibility of the company. Read More... The man had also contacted his telephone service, and that company also denied having any responsibility for the poles. The homeowner also contacted the township office where he lives and was told that the poles did not belong to the township. The homeowner reported that there were no numbers on the poles with which to identify the poles. The homeowner felt as if everyone was denying responsibility for the poles and that each was trying to place the responsibility on another.

The Ombudsman initially enlisted the assistance of a local electric company in order to help determine ownership of the poles. The staff person at the electric company took the relevant information, and agreed to look into the matter. The staff person also agreed to contact the homeowner to determine if the poles were for street lights or for night lights. After several conversations among the electric company staff, the Ombudsman, and the township staff, it was determined that the township was responsible for the poles. The township promptly removed the fallen poles....Read Less


"Man succeeds in shedding guardian"

The Ombudsman received a phone call from a man who knows about the work of the Ombudsman Office from our regular visits to the nursing home where he resides. He called because he was notified that his court appointed guardian was making the decision to move him from his present home to a different nursing home. Read More...The man shared that he has friends at the nursing home and these relationships are meaningful to him. He also expressed that the nursing home staff know him and he feels safe with them providing his care.

The guardian had made arrangements for his move without ever visiting him or discussing the matter with him. The right to determine where we live and with whom we are friends is a fundamental right. The man asked the Ombudsman to help him remain in his home.

During a meeting with the Ombudsman the man stated that at one time he was quite ill and needed to have someone make decisions on his behalf, however, his health has improved and he doesn't believe that he needs a guardian anymore. The Ombudsman informed the man that he could request a re-evaluation of his guardianship status by the county probate court where he was adjudicated incompetent. She also shared that the guardian should allow him to participate in decisions if capable.

The man decided that he wanted to address the situation directly with the county probate court. He dictated a letter to the social worker of the nursing home with the Ombudsman present. The man provided specific reasons as to why he did not agree with the action the guardian was taking and that the guardian did not include him in the decision making process. He also requested the court to re-evaluate his competency and his future need for a guardian.

Prior to the hearing a psychiatrist visited the man for an evaluation and determined he no longer needed a guardian. The county probate court held a preliminary hearing with the man and the guardian present. The guardian then understood that the client did not want to move. The Magistrate decided the man would remain in his current home while a decision about the competency was made. The county probate court Magistrate also ordered a competency evaluation and scheduled a hearing date.

The Ombudsman and staff from the nursing home attended the hearing with the man. The final outcome was that the guardianship was terminated. ...Read Less


"Getting help with confusing Social Security information"

A man visited the Ombudsman Office with paperwork from the Social Security Administration (SSA) stating the monthly amount of disability benefits he would receive over the next few months. The man's benefits were being reduced. The man was confused about the reason for the reductions, and offered that nothing had changed in his part-time employment or any other aspect of his life. Read More...He also did not understand what the SSA letter was telling him with respect to his Medicare benefits. Finally, the man added that he had a court date to be evicted because he had not been able to pay his rent because his Social Security benefits had been reduced.

The Ombudsman read the information from the SSA, and helped the man to understand that his Social Security was being reduced in order to increase the amount the agency is withholding each month to pay the man's child support obligation. When the Ombudsman expressed concern about the upcoming eviction, the man responded that he had already made arrangements to move in with his father in a nearby municipality. The Ombudsman explained that the letter from the SSA was also informing him that he was eligible for the Qualified Medicare Beneficiary program through Medicaid, which will pay for his Part B premiums. The Ombudsman explained how the man would apply for those benefits and how that would impact his monthly income. The man was pleased to have the confusion about the changes to his benefits explained....Read Less

The Ombudsman Column, a production of the Joint Office of Citizens' Complaints, summarizes selected problems that citizens have had with government services, schools and nursing homes in the Dayton area. Contact the Ombudsman by writing to the Beerman Building, 11 W. Monument Avenue, Suite 606, Dayton 45402, or telephone (937) 223-4613, or by electronic mail at ombudsman@dayton-ombudsman.org or like us on Facebook at "Dayton Ombudsman Office."